A little clarity helps make your clean easy and comfortable. Here’s what to expect when booking with Summer’s Suds.
Booking Your Clean
Complete the booking form with the rooms you’d like cleaned, your priorities, and your preferred weekend date. Summer will review your answers and contact you by text, email, or phone—whichever you prefer—with a personalised estimate.
Submitting the form does not reserve an appointment. Your booking is confirmed once we agree on the cleaning details, price, and date, and your deposit has been received.
Pricing & Minimum Booking
All cleaning services are $55 per hour, including basic cleans, deep cleans, and agreed extras. There is a three-hour minimum booking of $165, before any applicable tax.
There is no additional charge for cleaning supplies.
Deep cleans and extras require more time. Room-by-room time estimates are guides; room sizes, condition, buildup, and your priorities can affect the time needed.
Your estimate will show the expected cleaning time, cost, and any applicable tax. Additional time or charges will always be agreed with you first.
Your Booking Deposit
A $55 deposit reserves your appointment and is credited toward your final bill. Deposits can be paid through Venmo or PayPal, using the payment details provided after we agree on your booking.
For example, a three-hour clean costs $165 before applicable tax. After your $55 deposit, the remaining cleaning balance is $110.
Payment
We accept cash, Venmo, and PayPal for the remaining balance, which is due on the day of your clean after the service is completed.
You will receive a receipt showing the cleaning charge, deposit paid, applicable tax, and remaining balance. Tips are appreciated but never expected.
Cancellations & Rescheduling
Please contact Summer as soon as possible if your plans change.
- At least 24 hours before your appointment: Your deposit can be refunded or transferred to a new available date.
- Less than 24 hours before your appointment: Your $55 deposit is non-refundable.
- If Summer cancels: You can choose a full refund of your deposit or transfer it to another available date.
If you request a reschedule with less than 24 hours’ notice, your original deposit is retained and a new deposit is needed to confirm the replacement appointment.
Cleaning Within Your Budget
We’ll agree on your selected rooms, tasks, and priorities before your visit. If you book a set amount of time, Summer will start with what matters most and complete as much as possible within those hours.
A timed booking does not guarantee completion of every task on the service list. If your main tasks are completed early, the remaining booked time can be used for other agreed cleaning tasks.
Supplies & Special Care
Summer can bring cleaning supplies, use your preferred products, or use a mixture of both, with no supply surcharge.
Please tell us before your visit about:
- Product allergies, fragrance sensitivities, or ingredients to avoid.
- Delicate surfaces or finishes requiring particular care.
- Products or equipment you would like us to use.
- Belongings or areas you would like left untouched.
We’ll discuss suitable products with you, but cannot guarantee an allergen-free environment.
Getting Your Home Ready
You don’t need a picture-perfect home to welcome Summer in. Please make the agreed areas accessible and put away valuables, important documents, and fragile items you would prefer us not to handle.
Light organising includes straightening everyday items on countertops, tabletops, and other accessible surfaces. It does not include extensive decluttering, sorting paperwork, or reorganising cupboards.
Nothing is discarded without your permission.
Access & Pets
Please arrange access for the agreed arrival time and share any parking or entry instructions directly with Summer.
If we cannot enter your home or reach you at the appointment time, the visit may need to be cancelled and the $55 deposit will be retained.
Pets are welcome! Please share any instructions and keep them comfortably secured where necessary so cleaning can take place safely. Pet supervision is not included in the service.
What the Service Covers
Cleaning covers the rooms and tasks agreed for your visit.
High dusting is limited to areas safely reachable with an extension duster. Window wiping covers accessible interior glass. Inside ovens, refrigerators, microwaves, window tracks, and other optional extras must be requested and included in your estimate.
We do not provide:
- Exterior window cleaning or work requiring ladders.
- Heavy furniture or appliance moving.
- Mould remediation or pest treatment.
- Cleanup involving bodily fluids, animal waste, needles, or other hazardous materials.
If an area cannot be cleaned safely, Summer will explain and discuss an alternative with you.
Feedback & Concerns
After your clean, you’ll receive a signed checklist showing the work completed and a QR code where you can leave feedback.
If something needs attention, please contact Summer promptly—ideally within 48 hours—so we can understand the concern and discuss a reasonable solution.
Please mention pre-existing damage or particularly delicate items before cleaning. If accidental damage occurs during the visit, Summer will let you know promptly and work with you to address it.
Your Privacy
Your contact details, home information, and submitted photos are used to arrange and provide your service, as explained in our Privacy Policy.
We’ll ask permission before taking photos inside your home. Using identifiable home photos or feedback for marketing requires separate permission.
Questions?
Please use our Contact Us page for questions, cancellations, or changes to your booking.
Friendly cleaning. Clear pricing. A little peace of mind.